Van Ernst Refrigeration is a family-owned business that was started in 1984 as a supermarket refrigeration service company for Rochester, NY and the Upstate area. Over the years we have evolved and grown into a specialized contractor in the HVAC-R industry. Our success has always been based on building personal relationships, mutual trust with our customers and suppliers, and a strong technical expertise that made us unique. As we continue to serve the needs of today's customers, we do not forget the traditional values, good partnerships and strong work ethic that brought us here.
How We Work
At Van Ernst Refrigeration we manage our total business through a small but dedicated staff of customer service and project management specialists. For regular and emergency service calls, we use specialized software to enter service request details, check past service history and equipment models, and dispatch qualified technicians to the customer site. We ensure that all work has been properly completed before closing out the call number and invoicing for work performed.
For specialized "design and build" projects, we create a new file in our system to track all levels of project development, contractual commitments, equipment installation details and long-term service needs.
We will be happy to visit your place of business to discuss your ideas. Whether you are in the market for custom design and construction of refrigerated storage systems, installation of refrigerated cases, walk-in coolers and freezers, or need a new vendor for 24 hour emergency service, we will gladly review options with you and make recommendations that will exactly fit your needs and your budget.